1. Introduction
Carman Hybrid Repair (https://carmanhybridrepair.com/) values your trust and is committed to protecting your privacy. We are a hybrid vehicle repair service provider based in Santa Ana, California, specializing in high-voltage battery replacements and hybrid vehicle repairs.
This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services. By using our website, you consent to the terms outlined in this Privacy Policy.
2. Data Collected
Data Storage Location
Carman Hybrid Repair is a Santa Ana, California-based company, and our website is hosted on Hostinger’s secure servers. Hostinger adheres to industry-standard security practices to ensure your data is securely stored and protected.
For more details on Hostinger’s privacy and data protection policies, please refer to their official privacy policy: Hostinger Data Privacy Policy.
Registration Data
If you register on our website (https://carmanhybridrepair.com/), we collect and store your chosen username, email address, and any additional personal information you provide in your user profile.
You have the ability to view, edit, or delete your personal information at any time (except for your username, which cannot be changed). Website administrators also have access to this information and may edit it as needed to manage your account or provide support.
Purchase Data
If you purchase services from Carman Hybrid Repair (https://carmanhybridrepair.com/), we may collect and store transaction details, including your name, contact information, purchased service details, and payment status.
This information is required to process your order, provide service support, and maintain records for customer assistance. We do not store credit card or payment details directly—payments are securely processed through our third-party payment providers.
For any questions regarding your purchase data, please contact us at service@carmanhybridrepair.com.
Support Data
If you have registered on our website (https://carmanhybridrepair.com/) and have a valid support account, you can submit support requests for assistance. Support inquiries may be submitted through our contact form, email, or support system.
Only the information you explicitly provide will be collected when submitting a support request, and by doing so, you consent to its use for resolving your inquiry. If we use a third-party ticketing system, we ensure that it complies with industry-standard privacy and security measures.
For any support-related concerns, please contact us at service@carmanhybridrepair.com.
Comments
When you leave comments on our website (https://carmanhybridrepair.com/), we collect the data you provide in the comments form, along with your IP address and browser user agent string. This information helps us detect and prevent spam.
We may use automated spam detection services to ensure a safe and constructive discussion environment on our website.
Contact Form
Information submitted through the contact form on our website (https://carmanhybridrepair.com/) is sent to our company email (service@carmanhybridrepair.com), which is hosted by Hostinger.
These submissions are only stored for customer service purposes and are never used for marketing or shared with third parties.
For any inquiries, you can reach us at service@carmanhybridrepair.com.
Google Analytics
We use Google Analytics on our website (https://carmanhybridrepair.com/) to collect anonymous data about site usage and visitor interactions. No personally identifiable information is stored or shared.
If you wish to opt out of Google Analytics tracking, you can do so by using the following link: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
Verification and identification of users during website interactions.
Providing technical assistance and responding to inquiries.
Sending important updates regarding service changes, promotions, or policy updates.
Monitoring account activity to prevent fraudulent transactions and ensure the security of our customers’ personal information.
Personalizing your experience by customizing website features based on user preferences.
Ensuring website performance and smooth administrative operations.
If you have any questions about how your personal data is used, please contact us at service@carmanhybridrepair.com.
3. Embedded Content
Pages on this website (https://carmanhybridrepair.com/) may include embedded content, such as YouTube videos, Google Maps, or other third-party media. Embedded content from other websites behaves the same way as if you visited those external websites directly.
These third-party websites may:
- Collect data about you.
- Use cookies to track your interactions.
- Embed additional third-party tracking to analyze user behavior.
- Monitor your interactions with embedded content, especially if you are logged into those platforms.
Services We Use for Embedded Content:
- YouTube (for video content)
- Google Maps (for location and directions)
For more information on how these services handle your data, please refer to their respective privacy policies.
If you have concerns about embedded content and tracking, you can adjust your browser settings or use browser extensions to limit tracking.
The Facebook page plugin is used to display our Facebook timeline on our website (https://carmanhybridrepair.com/). Facebook has its own cookie and privacy policies, which we do not control.
No cookies from Facebook are installed, and your IP address is not sent to a Facebook server until you provide consent.
For more information, please review Facebook’s privacy policy: Facebook Privacy Policy.
X
We use the X API to display our tweets timeline on our website (https://carmanhybridrepair.com/). X has its own cookie and privacy policies, which we do not control.
Your IP address is not sent to a X server until you provide consent.
For more information, please review X’s privacy policy: X Privacy Policy.
Youtube
We use YouTube videos embedded on our website. YouTube has its own cookie and privacy policies, which we do not control.
No cookies from YouTube are installed, and your IP address is not sent to a YouTube server until you provide consent.
For more information, please review YouTube’s privacy policy: YouTube Privacy Policy.
4. Cookies
This site uses cookies—small text files that are placed on your device to enhance your browsing experience. Cookies help retain user preferences, store information for features like shopping carts, and provide anonymized tracking data to third-party applications such as Google Analytics.
Cookies generally exist to improve your experience while using our website. However, if you prefer, you can disable cookies on this site and others. The most effective way to do this is by adjusting your browser settings. For guidance on how to disable cookies, we recommend consulting the help section of your browser.
Necessary Cookies (all site visitors)
cfduid: This cookie is used by our CDN provider, Cloudflare, to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For more details, please refer to Cloudflare’s Privacy Policy.
- PHPSESSID: This cookie is used to identify your unique session on the website, allowing the site to maintain session data across page visits.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, manage password authentication, and verify user identity.
- wordpress_test_cookie: Used by WordPress to check if cookies are enabled and functioning correctly in the user’s browser.
- wp-settings-[UID]: WordPress sets this cookie to store user preferences for customizing the admin dashboard and possibly the main site interface. The
[UID]represents the user’s unique ID from the database. - wp-settings-{time}-[UID]: Another WordPress cookie used to store time-based preferences for customizing the admin dashboard and possibly the main site interface. The
[UID]represents the user’s unique ID from the database.
5. Who Has Access To Your Data
If you are not a registered client on our website, we do not retain or have access to any personal information about you.
If you are a registered client with an account, your personal information may be accessed by:
Our system administrators, who manage and maintain the website’s functionality and security.
Our support team, when necessary, to provide customer support, troubleshoot account issues, or assist with inquiries related to your account.
We take privacy seriously and only access customer data when required to fulfill support requests or ensure the proper functioning of our services.
6. Third Party Access to Your Data
We do not share your personal data with third parties in a way that would reveal personal information such as your email, name, or contact details. The only exceptions to this rule are trusted partners with whom we share limited data to provide the services you expect from us. These include:
Payment Processors
To securely process transactions, we may share necessary payment details with our payment processors, such as Stripe or PayPal. These services have their own privacy policies governing how they handle your data.
Hosting Provider
Our website is hosted on Hostinger, which may process certain technical data to ensure website functionality and security. For more information, please see Hostinger’s Privacy Policy.
Analytics Services
We use Google Analytics to track website performance and user behavior. This data is anonymized and does not include personally identifiable information. If you wish to opt out, you can do so here.
Customer Support Tools
If we use a third-party customer support tool to handle inquiries, any data shared is limited to the information you explicitly provide when requesting support.
We ensure that all third-party partners adhere to strict data protection policies and comply with applicable privacy laws.
7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until you request its removal. This allows us to recognize and approve your comments automatically instead of holding them for moderation.
If you register on our website, we store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time, except for your username, which cannot be changed. Website administrators also have access to this information and may edit it when necessary for account management or support purposes.
If you would like your data to be removed, please contact us at service@carmanhybridrepair.com.
8. Security Measures
We use the SSL/HTTPS protocol throughout our website (https://carmanhybridrepair.com/) to encrypt user communications with our servers. This helps ensure that personally identifiable information is protected from unauthorized access or interception by third parties.
In the event of a data breach, our system administrators will take immediate action to secure system integrity. We will notify affected users and, if necessary, initiate password resets to protect account security.
9. Your Data Rights
General Rights
If you have a registered account on our website (https://carmanhybridrepair.com/) or have left comments, you may request an exported file of the personal data we retain, including any additional information you have provided.
You can also request that we erase any personal data we have stored. However, this does not include data that we are legally or administratively required to retain for security, compliance, or record-keeping purposes.
Please note that if you request complete erasure of your data, we will no longer be able to provide support or other product-related services to you, as some basic account information (such as your email address) is necessary for customer interactions.
If you wish to request an export or deletion of your data, please contact us at service@carmanhybridrepair.com.
GDPR Rights
Your privacy is critically important to us. We strive to comply with General Data Protection Regulation (GDPR) standards, allowing residents of the European Union to access and control their personal data.
For more details on GDPR compliance and your rights under the regulation, please visit the EU GDPR Information Portal.
10. Third Party Websites
Carman Hybrid Repair may post links to third-party websites on this site (https://carmanhybridrepair.com/). These third-party websites are not screened for privacy or security compliance by us, and we are not responsible for their content, policies, or practices. By using these links, you release us from any liability related to the conduct of these third-party websites.
All social media sharing links displayed on our website, whether as text links or social media icons, will not connect you to any third-party platform unless you explicitly click on them.
Please note that this Privacy Policy, along with any other policies in place, does not create rights enforceable by third parties and does not require us to disclose any personal information related to users of our website.
We are not responsible for the information collected or used by any advertiser or third-party website. We encourage you to review the privacy policies and terms of service for each site you visit through external links.
11. Release of Your Data for Legal Purposes
At times, it may become necessary or legally required for Carman Hybrid Repair to disclose your information in response to a request from a government agency, law enforcement, or a private litigant. You agree that we may disclose your personal data to a third party when we believe, in good faith, that it is necessary for a civil action, criminal investigation, or other legal matter.
If we receive a subpoena affecting your privacy, we may choose to notify you so you have the opportunity to file a motion to quash the subpoena. Alternatively, we may attempt to quash the subpoena ourselves, but we are not obligated to do either.
Additionally, we may proactively report or release your information to third parties if we believe it is necessary for legal reasons, such as investigating fraudulent activities or ensuring compliance with the law.
You release us from any damages that may arise from or relate to the release of your information in response to legal requests from law enforcement agencies or private litigants.
Any disclosure of personal data for legal purposes will be carried out in compliance with the laws of the country you reside in.